Refund policy

Effective Date: 02/14/2026


At Rags, we take pride in delivering high-quality products. If you experience an issue with your order, we’re here to help.


Returns

Due to the hygienic nature of our products, all durags are final sale and cannot be returned or exchanged once delivered.


We do not accept returns for:


  • Incorrect size selection
  • Change of mind
  • Minor variations in color due to lighting or screen differences

 

 


Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at:

support@getrags.shop

Include:

  • Your order number
  • Clear photos of the item
  • A brief description of the issue

If approved, we will offer either:

  • A replacement product
    or
  • A full refund to your original payment method

Order Issues

If your order is delayed, lost, or marked delivered but not received, please contact us and we will work directly with the shipping carrier to resolve the issue.

Rags is not responsible for:

  • Incorrect shipping addresses entered at checkout
  • Packages marked “Delivered” by the carrier

Refunds (If Applicable)

If a refund is approved:

  • It will be processed to your original payment method
  • Please allow 5–10 business days for your bank to process

Contact Us

For any questions regarding your order, please contact:

support@getrags.shop


We aim to respond within 24–48 business hours.